Welcome

We believe that the only thing as important as ‘real music’ is ‘real service’.
The technical gurus at FirstCom Music have created this support site to provide our clients with a fast, easy way to research technical issues they might have when using our website. This site will be updated frequently with new technical documents and information. Please feel free to browse the ‘support topic’ links for information.

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Holiday Closure Notice
Our offices will be closed from 1:00pm on December 24th and will re-open on Thursday, January 2nd.   If you need music search assistance, please contact us prior to December 24th.  Working through the holidays?  Firstcom.com will be available 24/7.  Be sure to check out our themed playlists for inspiration!  Please direct customer support issues to webmaster@firstcom.com.  Our “holiday” team will be available to assist you with password resets and basic downloading issues (Java/Flash updates).  Please note that we will not be able to activate new accounts or address on-hold or contract expirations over the holiday.  Please be certain to register and or renew prior to December 24th.

The FirstCom Music Team wishes you a safe and happy holiday season!


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